Responsible Gaming
at rajbazz

rajbazz was built on the belief that online gambling should be a form of entertainment — something people in Bangladesh enjoy in the same way they enjoy cricket, a good film, or an evening out. It should never become a source of financial distress, anxiety, or harm. That belief is not simply a statement of intent; it is embedded in every design decision, every account feature, and every support policy we operate.

Responsible gaming at rajbazz means three things in practice. First, we give every player the tools they need to set meaningful limits on their own gambling activity before any session begins. Second, we actively monitor account activity for patterns that may suggest a player is struggling, and we reach out proactively when we see signs of concern. Third, we provide clear, non-judgemental access to professional support for any player who decides they need help beyond what the platform itself can offer.

We ask every player to treat gambling as entertainment, not as a way to earn money or to recover from financial difficulty. The house edge means that, over time, the platform generates revenue and players should expect to lose more than they win across a sustained period of play. Every bet should be one you can comfortably afford to lose. If that description does not match how you currently think about gambling on rajbazz, we strongly encourage you to read this page in full and to contact our support team.

rajbazz operates strictly for adults aged 18 and above. This is not a guideline — it is a firm requirement, and it is enforced at every point of account creation, deposit, and withdrawal. No person under the age of 18 is permitted to open an account, fund an account, or participate in any game or betting market on the platform, under any circumstances.

2.1 Age Verification at Registration

When you register a new account with rajbazz, you are required to submit your date of birth as part of the registration form. By submitting this information and proceeding with registration, you declare that you are 18 years of age or older. We reserve the right to request documentary proof of age at any point — including immediately following registration, prior to processing a first withdrawal, or if our monitoring systems flag a concern.

2.2 KYC Age Verification

As part of our standard Know Your Customer (KYC) process, all players must submit a government-issued identity document before their first withdrawal can be processed. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Date of birth is verified against the submitted document, and any account where the registered holder is found to be under 18 will be immediately closed and all funds returned to the payment source.

2.3 Protecting Minors

If you share a device with family members — particularly children or younger siblings — we strongly recommend enabling parental control software to restrict access to gambling websites. Responsibility for preventing underage access at the household level rests with the account holder. If you suspect that a minor has accessed your rajbazz account, contact our support team immediately at support@rajbazz so we can assist you in reviewing account activity and securing your login credentials.

One of the most effective tools for maintaining healthy gambling habits is setting a firm limit on how much money you deposit into your rajbazz account over a given time period. rajbazz makes this easy by offering three independent deposit limit types, all of which can be configured through your account settings at any time.

3.1 Types of Deposit Limits

Daily Deposit Limit: Sets a maximum total deposit amount within any rolling 24-hour period. Once your daily limit is reached, no further deposits will be accepted until the 24-hour window resets.

Weekly Deposit Limit: Sets a maximum total deposit amount across any rolling 7-day period. This is particularly useful for players who prefer to budget by the week rather than day by day.

Monthly Deposit Limit: Sets a maximum total deposit amount across any rolling 30-day period. A monthly limit is the most comprehensive budget control tool and is recommended for players who want to maintain a firm overall monthly spend cap.

3.2 Reducing and Increasing Limits

A request to reduce a deposit limit takes effect immediately — the new lower limit applies to the very next deposit attempt. A request to increase a deposit limit is subject to a mandatory 7-day cooling-off period from the date of the request. This delay is intentional: it gives you time to reconsider the decision and ensures that limit increases cannot be made impulsively during a gaming session. You may cancel an increase request at any time during the 7-day window by contacting our support team.

3.3 Loss Limits and Wager Limits

In addition to deposit controls, rajbazz also supports loss limits (a maximum amount you are willing to lose in a period) and session wager limits (a maximum total amount wagered per session). Contact our support team at support@rajbazz to configure these additional controls, which are applied manually to your account upon request and confirmed in writing via your registered email address.

Sometimes the best decision a player can make is to step away from the platform for a period — not because gambling has become a serious problem, but simply because a break is healthy and helps maintain perspective. rajbazz's time-out feature makes taking that break straightforward, quick, and consequence-free.

4.1 Available Time-Out Periods

Time-out options currently available on rajbazz are: 24 hours, 48 hours, 7 days, and 30 days. During any of these periods, your account will be suspended — you will not be able to log in, place bets, or make deposits. Your account balance, transaction history, and personal data are fully preserved and will be exactly as you left them when the time-out expires.

4.2 What Happens During a Time-Out

The moment a time-out is activated, access to your account is immediately blocked. Any pending bets placed before the time-out was requested will be settled normally according to their market outcomes — bets cannot be voided retroactively. All promotional email communications and push notifications from rajbazz are paused for the duration of the time-out.

4.3 Extending a Time-Out

You may request to extend an active time-out at any time during the time-out period by contacting our support team. Extensions are processed immediately and without a cooling-off period, because extending a break is always a decision we support. Reducing or cancelling an active time-out before it expires is not permitted — if you have taken a time-out, we ask that you respect that decision and allow the period to run its course.

4.4 Session Reminders

For players who prefer softer controls, rajbazz's session reminder feature displays an on-screen notification at your chosen interval — every 30, 60, or 120 minutes — showing your total session duration and net wagering activity. These reminders are designed to surface information that is easy to lose track of during an engaging game session, giving you a natural decision point at which to continue, adjust, or stop.

Self-exclusion is the most comprehensive responsible gaming tool available on rajbazz. It is designed for players who feel that their gambling has become difficult to control, or who simply wish to take a complete and definitive break from the platform for an extended period. Activating self-exclusion is always the right decision if you feel it is what you need, and our team will process every self-exclusion request with full respect and no questions beyond what is operationally necessary.

5.1 Self-Exclusion Periods

The following self-exclusion periods are available: 3 months, 6 months, 1 year, and permanent exclusion. All periods are enforced with immediate effect from the moment the request is confirmed by our team. For a permanent exclusion, there is no automatic reinstatement — re-opening an account after a permanent exclusion requires a formal application process with a minimum 5-year waiting period and a mandatory responsible gaming review.

5.2 How to Request Self-Exclusion

To request self-exclusion, contact our support team directly at support@rajbazz with the subject line "Self-Exclusion Request". State your registered username, the exclusion period you are requesting, and confirm that you have read and understood what self-exclusion involves. Our team will process your request within 24 hours and send a written confirmation to your registered email address once the exclusion is active.

5.3 What Self-Exclusion Covers

During a self-exclusion period, your rajbazz account is fully locked. You will not be able to log in, deposit funds, place bets, or access any game on the platform. Any remaining account balance at the time of self-exclusion will be returned to your registered payment method within 5 business days. All marketing and promotional communications will be immediately and permanently suppressed for the duration of the exclusion.

Problem gambling does not always look the way people expect. It rarely starts with a dramatic event — more often it develops gradually, through small shifts in behaviour and attitude that are easy to rationalise in the moment. Being aware of the warning signs is one of the most important steps a player can take to protect themselves and the people around them.

The following patterns of behaviour are commonly associated with gambling that has moved beyond healthy entertainment and may be causing harm:

• Gambling with money intended for essential expenses such as rent, food, utilities, or school fees.
• Chasing losses — continuing to gamble after a losing session with the primary goal of winning the money back.
• Feeling irritable, anxious, or restless when not gambling, or when attempting to reduce or stop gambling.
• Lying to family members or friends about how much time or money is spent on gambling.
• Borrowing money, selling possessions, or otherwise going into debt in order to fund gambling activity.
• Gambling being the primary or exclusive activity you look forward to, at the expense of other interests and relationships.
• Repeatedly attempting to cut back on gambling but finding that you are unable to keep to those intentions.
• Feeling that you need to gamble with increasingly large amounts to achieve the same level of excitement or satisfaction.
• Neglecting work, study, or family responsibilities because of time spent gambling online.

If you recognise two or more of the patterns above in your own behaviour, we encourage you to use one of the responsible gaming controls described in this page — starting with a time-out — and to consider reaching out for professional support. Recognising the issue early makes it significantly easier to address.

The following questions are adapted from widely used responsible gaming screening tools. Answer honestly — these questions are not shared with anyone, and they are here purely to help you reflect on your own gambling habits. If you answer "yes" to three or more of these questions, we recommend activating a time-out and considering professional support.

rajbazz's responsible gaming team is your first point of contact for any concern related to your gambling activity on our platform. We can activate deposit limits, time-outs, and self-exclusions, provide your full account activity history, and connect you with the appropriate support resources. All responsible gaming enquiries are handled with complete confidentiality.

Beyond the tools available on the platform itself, we strongly encourage any player who feels that gambling is causing harm to seek support from a qualified professional. Talking to someone with expertise in gambling-related harm is one of the most effective steps you can take, and it is available to you regardless of whether you have self-excluded or closed your rajbazz account.

8.1 Professional Support Resources

While rajbazz is an English-language platform serving the Bangladesh market, we recognise that access to dedicated gambling support services in Bangladesh remains limited. Players who need support are encouraged to speak with a general mental health counsellor or psychologist, to contact a trusted community or religious leader, or to approach their family doctor, all of whom can provide referrals to appropriate care. For players who prefer online resources, international English-language services such as Gamblers Anonymous offer structured programmes and peer support communities that are accessible from Bangladesh.

8.2 Supporting Someone Else

If you are concerned that a family member or friend may be experiencing gambling-related harm, rajbazz recommends approaching the conversation with empathy and without accusation. Offer to listen, share your observations calmly, and suggest that they speak with a professional. You can also contact our support team if you believe a rajbazz player may be at risk — we will review the account in question under our responsible gaming monitoring procedures and take appropriate action.

8.3 Contacting the rajbazz Responsible Gaming Team

Our dedicated responsible gaming team can be reached at any hour, every day of the week. There is no waiting period, no judgement, and no requirement to have already decided what kind of help you need. Reaching out to ask a question or to talk through your situation is always the right move.