Privacy Policy — rajbazz

rajbazz is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear, formal English how we collect, process, store, share, and ultimately delete the personal information you provide to us when you register an account, make deposits or withdrawals, place bets, participate in promotions, or contact our customer support team.

This policy applies to all users of the rajbazz website, mobile-optimised pages, and any associated services operated under the rajbazz brand. By registering an account and using the platform, you acknowledge that you have read this Privacy Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the platform and should contact us to request account closure.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. Where any conflict arises between this policy and a more specific data-related notice provided to you at the point of collection, the more specific notice shall take precedence in respect of that data category.

rajbazz collects personal data through several channels during the course of your relationship with the platform. The categories of data we collect, and the circumstances in which each category is gathered, are described below.

1.1 Registration Data

When you create a rajbazz account, we collect the following information directly from you: your full legal name; your date of birth; your email address; your mobile phone number; your current residential address within Bangladesh; and a username and password of your own choosing. This registration data is required to open an account and is the foundational data set from which all other processing flows.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is mandatory before any withdrawal is processed, we collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as a recent utility bill or bank statement. In some circumstances, we may request source-of-funds documentation for transactions above defined thresholds.

1.3 Financial and Transaction Data

We record details of every deposit and withdrawal you make through the platform, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, and the transaction reference number assigned by your payment provider. We do not store your full payment card numbers or mobile banking PINs — these remain with your payment provider and are never transmitted to rajbazz servers.

1.4 Gameplay and Betting Data

We collect a full record of your activity on the platform, including the games you have played, the betting markets you have accessed, the amounts wagered, the outcomes of each bet or game session, bonus funds claimed and wagered, and your account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and the personalisation of promotional offers.

1.5 Technical and Device Data

When you access rajbazz, our servers automatically collect certain technical data including your IP address, the type and version of web browser you are using, your device type (mobile, tablet, or desktop), your operating system, the pages you visit within the platform, and the timestamps of your sessions. This data is collected passively and is used for security, fraud prevention, and platform performance monitoring.

1.6 Communications Data

When you contact our customer support team, we retain a record of the correspondence, including the content of your messages, the date and time of contact, and the resolution reached. This enables us to maintain continuity of support and to identify patterns that may indicate a responsible gaming concern.

rajbazz processes your personal data on the basis of contractual necessity (to deliver the platform services you have signed up for), legitimate interest (to protect the platform's integrity and our players' security), and, where applicable, your explicit consent (for marketing communications). We do not process your data for any purpose that is incompatible with the purposes listed below.

2.1 Account Management and Service Delivery

The primary purpose for which we process your data is to open and maintain your rajbazz account, process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, record your gameplay and betting activity, calculate and credit bonus entitlements, and provide you with access to the full range of games and sports betting markets available on the platform.

2.2 Identity Verification and Fraud Prevention

We process your KYC documents and transaction history to verify your identity, confirm that you meet the 18+ age requirement, detect and investigate suspicious activity, prevent the use of the platform for money laundering or other financial crime, and protect the integrity of our betting markets against manipulation and collusion.

2.3 Responsible Gaming Monitoring

rajbazz uses your gameplay data, deposit frequency, session length records, and support communications to monitor for signs of problem gambling. Where our monitoring systems detect patterns of behaviour consistent with gambling harm — such as rapidly escalating deposit amounts, extended unbroken gaming sessions, or frequent requests to increase deposit limits — our responsible gaming team may make proactive contact with the player concerned. This processing is carried out in the player's legitimate interest and in fulfilment of our platform's responsible gaming obligations.

2.4 Customer Support

We use the personal data held on your account, together with the records of any previous support interactions, to provide accurate and efficient customer service when you contact us. Support agents are permitted to access your account data only to the extent necessary to resolve your specific query.

2.5 Platform Security and Technical Operations

Technical data including IP addresses, device fingerprints, and session logs is processed to monitor for unauthorised access attempts, to detect and block bot activity, and to ensure the ongoing stability and security of the rajbazz platform. This processing is carried out on the basis of our legitimate interest in maintaining a secure and reliable service for all players.

2.6 Promotional Communications

Where you have not opted out of marketing communications at the time of registration, rajbazz may send you promotional emails or in-platform notifications relating to new games, sports betting markets, seasonal promotions (such as Eid or BPL cricket offers), and bonus opportunities. You may withdraw your consent to receive such communications at any time by contacting support at support@rajbazz or by adjusting your account preferences.

rajbazz does not sell, rent, or otherwise commercially transfer your personal data to any external party. We share your data only in the limited circumstances described below, and only to the minimum extent required for each specific purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, rajbazz must share relevant transaction data with the payment service providers you have chosen to use, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The data shared is limited to the information required to execute and verify the specific transaction in question. Each of these providers operates under its own privacy policy, which governs how it handles the data you have provided directly to it.

3.2 Game Technology Providers

Games available on the rajbazz platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited gameplay data (such as session identifiers and bet amounts) in order to deliver their game content and to maintain the integrity of their random number generation systems. They do not receive your full personal profile or KYC documentation.

3.3 Legal and Regulatory Disclosure

We may be required to disclose your personal data to law enforcement authorities, financial intelligence units, or other competent bodies where we are legally compelled to do so. Such disclosures will be limited strictly to what is required by the relevant legal obligation and will be made only after appropriate internal review.

3.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of the rajbazz business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via your registered email address, and the successor entity will be required to honour the terms of this Privacy Policy in respect of data collected prior to the transfer.

rajbazz uses cookies and similar browser-based technologies to support the technical operation of the platform and to maintain a secure and consistent experience for logged-in players. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

A cookie is a small text file that is placed on your device by a website you visit. Cookies are widely used by websites to recognise returning visitors, maintain login sessions, remember user preferences, and collect anonymised usage statistics. They do not contain executable code and cannot be used to access other files on your device.

4.2 Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, ensure that your account balance and bet history are displayed accurately, and prevent cross-site request forgery (CSRF) attacks. Without these cookies, core platform features would not be available. These cookies cannot be disabled.

Performance and Analytics Cookies: We use anonymised analytics cookies to measure page load times, identify technical errors, and understand how players navigate the platform. This data is used exclusively for platform improvement purposes and is not linked to individual player identities.

Functional Cookies: These cookies remember your platform preferences, such as your preferred language setting and display configuration, so that you do not need to re-enter them on each visit.

4.3 What We Do Not Use

rajbazz does not use third-party advertising cookies, retargeting pixels, social media tracking scripts, or any tracking technology designed to follow your activity across other websites. Our cookie usage is confined strictly to the rajbazz domain.

4.4 Managing Cookies

You may configure your web browser to refuse some or all cookies, or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the rajbazz platform. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Edge.

rajbazz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it under applicable legal or regulatory obligations. The retention periods applicable to each category of data are set out below.

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an individual player. Where data has been anonymised rather than deleted, it may be retained indefinitely for statistical and platform improvement purposes.

5.1 Data Storage Location

All personal data collected from rajbazz players is stored on secured servers. Data is not routinely transferred outside of the operational regions in which rajbazz's service infrastructure is maintained. Where any cross-border transfer of personal data is technically necessary — for example, in connection with a third-party game provider's data centre — rajbazz ensures that appropriate contractual safeguards are in place to protect the data in transit and at rest.

rajbazz takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational safeguards designed to protect your information from unauthorised access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

All data transmitted between your browser or device and the rajbazz servers is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. Stored data is encrypted at rest using industry-standard encryption algorithms. Access to personal data within our systems is restricted on a need-to-know basis, and all internal access is logged and subject to periodic audit. Our platform infrastructure is protected by firewalls, intrusion detection systems, and regular security scanning.

6.2 Organisational Safeguards

All rajbazz staff and contracted service providers who handle personal data are required to undergo data protection training and to comply with strict confidentiality obligations as a condition of their engagement. Access credentials to production systems containing personal data are managed through a privileged access management (PAM) framework, and multi-factor authentication (MFA) is required for all administrative access.

6.3 Incident Response

In the event that a data security incident occurs which affects the personal data of rajbazz players, our incident response team will act immediately to contain the breach, assess its scope and impact, and notify affected players via their registered email addresses within 72 hours of the incident being confirmed. We will provide full details of the nature of the incident, the categories of data affected, the steps taken to contain it, and any recommended actions for affected players.

As a player on the rajbazz platform, you hold a number of rights in respect of your personal data. rajbazz is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team in writing at support@rajbazz, quoting your registered username and the specific right you wish to exercise. We will acknowledge your request within 5 business days and will provide a substantive response within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of all personal data that rajbazz holds about you. Upon a verified access request, we will provide a structured summary of your personal data covering all categories listed in Section 1 of this policy, along with information about how that data is being processed and shared.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain data fields — such as your registered name — we may require supporting documentation before making the correction, in order to maintain the integrity of our KYC records.

7.3 Right to Erasure

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where the data has been processed unlawfully. Please note that this right is subject to our legal data retention obligations: transaction records and KYC documents that we are required to retain under applicable law cannot be deleted before the end of their mandatory retention period, even upon request.

7.4 Right to Restrict Processing

In certain circumstances — such as while the accuracy of your data is being verified following a rectification request, or while a complaint about our processing is under investigation — you may request that we restrict the processing of your personal data to storage only, pending resolution of the matter in question.

7.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You also have the right to object to processing carried out on the basis of our legitimate interests where you believe that your individual rights and interests override our legitimate interest in that specific processing activity.

7.6 Right to Withdraw Consent

Where our processing of your personal data is based on your consent — for example, for the sending of promotional email communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. To withdraw consent for marketing communications, contact support at support@rajbazz or adjust your notification preferences in your account settings.

rajbazz reviews this Privacy Policy on a regular basis and reserves the right to update or amend it at any time to reflect changes in our data processing practices, changes in applicable law, or changes in the services we provide. The most current version of this Privacy Policy will always be available at /privacy-policy on the rajbazz website.

Where a proposed amendment materially changes how we collect or use your personal data — for example, by introducing a new category of data processing, by extending a retention period, or by adding a new category of third-party data recipient — we will notify you via your registered email address at least 14 days before the change takes effect. Your continued use of the platform after the notified effective date will constitute your acceptance of the revised Privacy Policy.

For amendments that are minor in nature — such as clarifications of existing language, corrections of typographical errors, or structural reorganisation of the document without substantive change to its meaning — we will update the "Last Updated" date at the top of this page without issuing individual notification. We encourage all players to review this page periodically to remain informed of the current terms on which their data is being processed.

If you have any questions about this Privacy Policy, or if you wish to raise a concern about the way in which rajbazz is processing your personal data, please contact our support team at support@rajbazz. We take all privacy-related queries seriously and will respond within 5 business days of receipt.